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Shipping Information

Shipping & Delivery

  • Delivery can only be made within Australia.
  • We can deliver orders that fit in a satchel and are under 5kg to PO boxes through our Star Track Express service, but there is an additional $10 charge
  • Delivery times are only guidelines, not guarantees. Iron Edge will not offer compensation for deliveries that do not arrive within the specified time frames.
  • All deliveries are authorised to leave, unless instructed otherwise.

We aim to delivery your order as promptly as possible. However, we do not have control over your order once it has been passed to the courier company. Some deliveries may be late due to your location, accidents or local disruptions. In these instances, Iron Edge will not be liable for any consequential loss. Please ensure that you CHECK your delivery before signing for it.

Delivery Times

Delivery times vary depending on the location within Australia. We aim to dispatch your order within 2 business days, however at times there may be delays in getting the order out to you. (Note: In order to ensure fast and efficient delivery times, we recommend having your goods delivered to a business address. This will also help you avoid any redelivery fees.)

Estimated times of arrival are as follows:

Deliveries will only be delivered during business days.

Express Satchels with Star Track Express (under 5kg)

  • Overnight delivery (weekdays) to Melbourne, Sydney, Adelaide, Brisbane, Perth & Hobart

Bulk movements with XL Express (over 5kg)

  • Melbourne - Allow 2 business days from despatch
  • Sydney - Allow 2 business days from despatch
  • Adelaide - Allow 2 business days from despatch
  • Brisbane - Allow 4 business days from despatch
  • Perth - Allow 4 to 6 business days from despatch
  • Darwin - Allow 5 to 7 business days from despatch

*Please note that locations outside capital cities will take an extra day or two. Deliveries to home addresses may take an extra day.

Bulk movements with Total Transport (over 300kg to home and business addresses): Please note that a business address has to be located in a business district. If you work from home, this does not make your residential address a business address.

  • Melbourne - Allow 2 business days from despatch
  • Sydney - Allow 2 business days from despatch
  • Adelaide - Allow 2 business days from despatch
  • Brisbane - Allow 4 business days from despatch
  • Perth - Allow 4 to 6 business days from despatch
  • Darwin - Allow 5 to 7 business days from despatch

Please note that locations outside capital cities will take an extra day or two.

Bulk movements with Toll Tasmania (over 110kg)

  • Hobart - 4 to 6 business days

Please note that locations outside capital cities will take an extra day or two.

* These times do not apply to custom orders or orders over 600kg. Please contact our team to get an estimated time of delivery.

Home Deliveries:

Deliveries to residential addresses may take an extra day. If you are not home to accept delivery, goods will be left at your property. Iron Edge takes no responsibility for the goods once they are delivered. If the driver feels that it is unsafe to leave the goods they will leave a card. It is then the customer's responsibility to collect their goods from the nearest depot. If the order is to be redelivered you will be charged a redelivery fee.

Business Deliveries:

A business address is one that is located in a business district. If you work from home, this does not make your residential address a business address. All couriers prefer to deliver to a business address, so where possible please do so. This will speed up your delivery.

Shipping Policy

It is a condition of shipping that goods can be left at location if no person is available at the time of delivery. If goods can't be left at location (drivers discretion) they will be taken back to the nearest depot where you will need to collect goods at your convenience. Resending goods will incur extra charges. Please provide shipping directions in space provided during checkout.

Iron Edge will not be liable for any failure to deliver ordered goods or any delay in doing so. Furthermore, Iron Edge have no liability for any damage or defect to goods delivered that is caused by any event or circumstance outside our control including, but not limited to: strikes, lock-outs and other industrial disputes, breakdown of systems or network access, natural disasters.

Please be aware that we cannot accept any claim for damages caused by the carrier once you have signed for the goods "received in good condition" or words to this affect that appears on the carrier's paperwork/delivery notes.

It is not always possible for a courier company to call you before delivering goods. If your order is being delivered with XL Express you will be sent a tracking number once your goods have been dispatched. If your order is being sent with Total Transport unfortunately we cannot supply you with a tracking number, however you will be given the estimated time of arrival. If your order is being sent with Total Transport it is your responsibility to make sure someone is available to accept delivery. If no-one is available at the time of delivery you will be charged the redelivery fee.

Please contact us if you have any questions regarding the shipment of your goods: 1300 85 40 50.

Shipping Terms and Conditions

  1. Orders are released for dispatch only upon receipt of cleared payment in full.
  2. If a tail gate is required for delivery please contact us for details. This will incur additional fees (automatic tailgate fee charge for any orders over 110kg.)
  3. Please note that this website currently supports Australia-wide shipping only. Prices are all in Australian dollars (AUD) and include Goods and Services Tax. For international orders, you will be responsible for organising and booking your own courier. Please email info@ironedge.com for more information.
  4. If one item on your order is backordered, the whole order will be dispatched when the backordered item is back in stock. If you would like the order shipped in separate lots you may incur additional shipping charges. Please email info@ironedge.com if you would like further information.
  5. On occasion your order will not be delivered in full (generally the case with barbells), please wait a day before notifying us as usually the remainder of your order will be delivered the following business day.
  6. Iron Edge does not have control over the delivery time or date and the courier company may not be able to fulfil special instructions. If you have questions about delivery time or date or whether special instructions can be fulfilled, please call XL Express on 03 9310 4777.
  7. All deliveries with XL Express and Toll Priority are 'Authorised to Leave' unless stated otherwise in the special instructions. If redelivery is required additional charges may be incurred.
  8. All Total Transport deliveries require someone to be available to accept delivery. If no-one is home at the time of delivery you will either have to collect the order from the nearest depot or you will be charged a redelivery fee.

Shipping of bulk orders (over 110kg)

  1. A tail gate fee will be charged if the delivery is too large to hand unload (automatic with any order over 110kg).
  2. Someone is required to be at the destination to accept delivery.
  3. You may be required to help unload the delivery if there is no tail gate or forklift available.
  4. You will be charged a redelivery fee if no-one is home at the time of delivery. Alternatively you can pick up the order from the nearest depot.
  5. Bulk orders may take slightly longer to despatch due to packing delays. Please allow an extra day for despatch when ordering over 110kg.

Local Pick-Ups

Iron Edge have 2 pick up locations - The showroom and the warehouse.

Unless specified otherwise, all orders placed online are to be collected from our showroom which is located at 12 Weir St, Glen Iris, Victoria. If you choose the local pick up option when purchasing large items (such as flooring and racks or single items over 50kg) then you may be required to collect your order from our warehouse.

You will receive an email when your order is ready for collection and we will only hold your stock for 7 days. If you cannot come in to collect your order within 7 days please email info@ironedge.com to arrange a suitable time for collection. If you come to collect your order before you have received your email, we cannot guarantee that your order will be ready and it will be your responsibility to return to collect your goods at a later stage.

If you are organising a courier to collect your goods for you, please wait until you receive the ready for collection email before booking the pick up. Iron Edge will not be responsible for any charges that you may incur if the courier arrives before your order is ready.

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