Returns

Please read the Returns Policy below before returning a product to Iron Edge.

To return or exchange an item, please email info@ironedge.com.au with your request, attaching the following 'Returns Authorization Form':

DOWNLOAD RETURNS FORM

DOWNLOAD SHOES RETURN FORM

One of our customer service team will then contact you.

Please note: All returns must be accompanied with the product return form or it will not be processed.

Please send all returns directly to the Iron Edge warehouse:

Iron Edge
C/O DB Global Logistics
11 Production Drive,
Campbellfield, Vic, 3061
 

Returns Policy

  1. If you decide you are not satisfied with your purchase you have 30 days from the date of purchase to return it and obtain a refund.
  2. You are responsible for the return of the product, including organising and payment of shipping. If you want to be able to track your return and confirm when we have received it you should choose an appropriate delivery method such as registered post.
  3. Be sure to fill in the Product Return form and include it in the return parcel otherwise your return will take longer than normal to be processed and an administration fee will be deducted from your refund.
  4. Iron Edge reserves the right not to refund you if you return items to us outside the terms of our Returns Policy, as such these items may be returned to you at your expense.
  5. Upon receipt of the returned goods we will refund the cost of the goods. We will not refund the cost of shipping.
  6. It is your responsibility to ensure the returned product gets to us safely. If the product is damaged during transit we will not issue a full refund. Please ensure the product is suitable packaged to avoid this. Do not send the product back without suitable packaging. Attaching address labels and stamps to the product box itself is not suitable.
  7. The warranty period will begin from the date of despatch. Products returned outside of the warranty period will not be accepted.

 

Made to Order Products Returns

In addition to the standard returns policy outlined above, the additional requirements below apply to all ‘made to order’ products provided by Iron Edge.

  1. Iron Edge requires a full deposit on all made to order products before proceeding with the order, as well as a signed ‘Made to Order Product Confirmation’ document. The quoted production lead time will begin only once the deposit payment has been received
  2. Once a made to order product has been confirmed and accepted by both parties (Iron Edge and the customer) change of mind returns will not be available under any circumstances.
  3. Iron Edge will endeavour to always meet made to order production lead times, however will not be held financially responsible in the event that unforeseen production issues force the delivery date to take longer than initially quoted.

 

Refund Policy

We take our products and service seriously. It’s for this reason we offer a hassle-free No BS policy with all our products. If there’s ever an issue with our service or product that is outside of normal wear and tear (Terms & conditions) in any way, simply let us know and we’ll take care of it with a No BS attitude. 

  • Please choose your books and DVDs carefully as we do not offer a refund or exchange on these.
  • Please note we will only refund using the original method of payment. Refunds may take up to 21 days to process.

 

Damaged / Faulty Goods

If your goods become damaged or faulty after use, Iron Edge will try and resolve the issue with a no BS attitude. If your goods have been used according to the product guidelines (downloadable on selected products at ironedge.com) and are still within the warranty period we will organise a replacement or refund. We will not replace or refund goods that are damaged through incorrect use or through natural wear and tear.

 

Damaged or faulty goods upon arrival

If your goods become damaged or faulty after use, Iron Edge will try and resolve the issue with a no BS attitude. If your goods have been used according to the product guidelines (downloadable on selected products at ironedge.com) and are still within the warranty period we will organise a replacement or refund. We will not replace or refund goods that are damaged through incorrect use or through natural wear and tear.

Occasionally goods don’t turn up in the condition we sent them in, or they may have a manufacturing fault. In either of these cases we will endeavour to ensure you get what you paid for or are compensated in some way.

If your goods are not functional we will organise for a replacement to be sent out ASAP and for the faulty goods to be picked up (or for smaller items reimburse you for postage costs). For larger items this will usually mean organising a pickup of the faulty goods. If your goods are still functional but aesthetically damaged you can call us to discuss your options (Note: we may request photos to verify the extent of the damage).